What we are doing to stay safe
Update 02 January 2021
Downash Wood is in tier 4 being in Rother. Per the current Government guidelines we are allowed to remain open for the following specific reasons, if you:
are visiting your support bubble
are unable to return to your main residence
need accommodation while moving house
need accommodation to attend a funeral or related commemorative event
require accommodation for work purposes or to provide voluntary services
are a child requiring accommodation for school or care
are homeless, seeking asylum or a vulnerable person seeking refuge
are an elite athlete or their support staff or parent, if the athlete is under 18 and it is necessary to be outside of the home for training or competition
If you can confirrn that you fall within one or more of these categories then please continue to book your stay via canopy and stars website.
At Downash Wood we take cleanliness seriously and pride ourselves on being super clean at all times by having a superb cleaning team who are regularly praised by guests for their work.
We will be adhering to all of the Government guidelines on cleaning in non-healthcare settings.
We have successfully applied for the Visit Britain 'We're Good To Go industry standard' certificate.
And we have signed up to the Canopy and Stars Clean and Safe charter.
The spaces at Downash Wood are private and remote from each other so there is no need for one way systems, keep your distance signage or Perpex screens and masks. Once at Downash Wood you can escape the noticeable signs of COVID-19 and also rely on the fact that we are doing all we can to prevent the spread.
We have temporarily changed our check-in times from 3 pm to 4 pm to allow further time to ensure all Government guidelines can be followed without rushing or taking any risks.
We have removed some high touch items like the guest information booklet, board games, books and leaflets and some soft furnishings. The soft furnishings that remain are being rotated on a 72 hour basis. The guest information booklet will be emailed to guests and user manuals and some local walks and maps are now on our Guest Experience page.
If you are showing any symptoms of Corona virus please do not travel to Downash Wood, but instead follow the Government guidelines on test and trace and contact Canopy and Stars who will discuss the options for your booking.
If you feel unwell during your stay at Downash Wood please inform us immediately and follow the Government advice on Test and Trace.
Disclaimer: Whilst we are following all Government and similar guidelines at all times to ensure your protection from COVID-19, no liability will be accepted by us or Polished Cleaning for any contamination thought to follow your stay at Downash Wood treehouses / Cabin.